Delivery Policy

Physical goods:

After ordering online, you will receive an email confirmation from A1 Audio containing your order details (if you have provided your email address). We will normally confirm receipt of your order within a few hours of ordering. We will attempt to send your goods via one of our carrier partners (Australia Post, StarTrack, TNT) within 1 business day from receiving the order. In the case where it is not possible to ship within 1 business day, we will make contact to inform you of the delay and endeavour to ship the parcel the next business day. There may be a small number of orders where we are unable to ship the complete order due to a stock or inventory error, in such cases we will endeavour to contact your immeditately and present a range of possible solutions and options. If you wish to query a delivery please reach out to us via the Contact Us page.

 

Digital Delivery

After ordering online, you will receive an email confirmation from A1 Audio containing your order details (if you have provided your email address). We will normally confirm receipt of your order within a few hours of ordering. We will attempt to send your software/license/access code via email within 1 business day. If you wish to query a delivery please reach out to us via the Contact Us page.